Services Remote Support Services
At Stoney CNC we focus on the supply of high performance CNC system hardware. To supply and support these systems we also offer a comprehensive suite of remote support services. This is done via our Remote support tool where we have a dedicated system to manage the support items and allow us to maximise communication to the clients in the case where there is an issue or support query.
Our remote support service
We are committed to supplying the most timely and pointed support system we possibly can. The main challenged with support is getting the correct information to the correct people as soon as is possible.
What We Offer:
Fast direct communication to the operators … we offer support packages where system operators and managers get direct access to our technical guys to resolve issues asap
Managed support items in dedicated system … we offer a dedicated support management tool to ensure we keep on top of the queries and manage the information flow
Levels of support structure … We offer levels of support services based around machine warranty state, service status and level of support required by the client
Communication methods …We assist client via a number of medium.. email.. whattsapp… phone… anydesk… teamviewer.. client specific apps.
Expert Help, Wherever Your Machines Are
When CNC machines go down, every minute matters. Our Remote CNC Support Service delivers rapid access to experienced CNC engineers who can diagnose and resolve issues without waiting for an on-site visit.
All support requests are managed through Jira Service Management, giving you:
A portal to submit and track support tickets
Clear prioritization and response times
Full visibility of progress, actions, and history
Documented resolutions and recommendations
This ensures consistent, transparent, and accountable support across your organization and ours.
For more details, please see our service license model, and get in contact today.
We do not sell, share, or use platform data for advertising, profiling, or any purpose unrelated to the requested service. All data is handled in accordance with our data privacy policy and is only accessible by authorized StoneyCNC personnel and systems required to support our clients.
NOTE We do not sell, share, or use platform data for advertising, profiling, or any purpose unrelated to the requested service. All data is handled in accordance with our data privacy policy and is only accessible by authorized StoneyCNC personnel and systems required to support our clients.
Why Choose Stoney CNC?
At Stoney CNC, our customer partnerships are built on trust, innovation, and a commitment to quality. Over the years, our clients have benefited from reliable, high-performance CNC solutions, and we continuously strive to enhance our offerings.
We don’t just sell CNC machines—we empower businesses to take control of their own fabrication needs by establishing in-house production capabilities with dedicated CNC machinery.
If you are looking for CNC lathe services, milling operations, or expert CNC consultation, we are here to help. Contact us today to learn how we can support your fabrication needs.
Complete CNC Fabrication and Machining Services
At Stoney CNC, we offer a high-quality CNC fabrication service that supports a wide range of applications, including sheet metal fabrication, laser cutting, and precision CNC machining. Whether you need a one-off prototype or a full batch of custom parts, our capabilities ensure consistent quality with tight tolerances and fast lead times.
We specialise in working with stainless steel, aluminium, plastics, and other materials to produce machined parts, enclosures, brackets, and complex geometries. Our CNC fabrication shop is equipped with advanced CNC milling and CNC turning machines to handle everything from metal parts to composite structures.
Our machining services include:
CNC machined parts for production and prototyping
Full CAD/CAM support and CAD file processing
Surface finish and post-processing options, including powder coating
End-to-end manufacturing process consultancy
Stoney CNC is more than just a supplier; we’re your manufacturing partner, offering guidance on part design, material selection, and finishing methods. Our team ensures each fabrication project meets the required quality assurance standards, providing clear communication from quote to delivery.
For companies needing a responsive CNC machining service, we provide an instant quote option and can deliver to strict deadlines. Our work is backed by successful case studies across sectors such as aerospace, product development and industrial prototyping.
If you require precision parts, CNC milled components, or full metal fabrication, contact our team to discuss your requirements today.